At waxchspot, we are dedicated to providing exceptional 3D modeling education and ensuring your complete satisfaction with our courses. We understand that choosing the right educational path is important, and we want to make sure our courses meet your expectations and learning goals.
This Return Policy outlines the terms and conditions for refunds, course cancellations, and returns of digital course materials. Please read this policy carefully before enrolling in any of our courses.
Since our courses are delivered digitally, we offer a comprehensive refund policy designed to protect both students and our educational platform. You may request a full refund within thirty (30) days of your initial course purchase, provided you have not completed more than twenty-five percent (25%) of the course content.
To be eligible for a refund, you must not have downloaded or accessed substantial course materials beyond the introductory modules. Refund requests are evaluated on a case-by-case basis to ensure fairness for all students.
To qualify for a refund, the following conditions must be met:
To request a refund, please contact our customer support team through one of the following methods:
Please include your order confirmation number, the course name, and a brief explanation of why you are requesting a refund. Our support team will review your request and respond within five (5) business days.
Once your refund request is approved, we will process the refund to your original payment method within ten (10) business days. The time it takes for the refund to appear in your account depends on your payment provider and may take an additional five to ten business days.
For credit card payments, refunds typically appear on your statement within one to two billing cycles. For other payment methods, processing times may vary.
The following items and services are not eligible for refunds:
You may cancel your course enrollment at any time by contacting our support team. If you cancel within the refund eligibility period and meet all refund requirements, you will receive a full refund according to the terms outlined above.
Cancellation requests submitted after the refund period will result in immediate access termination, but no refund will be issued. You will retain access to any course materials you have already downloaded.
In rare circumstances, we may need to cancel or discontinue a course due to technical issues, instructor unavailability, or other unforeseen circumstances. If we cancel a course that you have enrolled in:
If you have purchased a subscription or membership plan, you may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period, and you will retain access to all course materials until that time.
Subscription fees are non-refundable after the initial thirty (30) day period. However, you will not be charged for subsequent billing cycles after cancellation.
If you experience technical difficulties that prevent you from accessing course content, please contact our technical support team immediately. We will work to resolve the issue promptly. If we are unable to resolve technical problems within a reasonable timeframe, you may be eligible for a refund or course extension.
Technical issues must be reported within the refund eligibility period to be considered for a refund. We maintain detailed logs of technical support interactions to ensure fair resolution of access problems.
We strive to maintain the highest quality standards for all our 3D modeling courses. If you have concerns about course quality, content accuracy, or instructor delivery, please contact us immediately. We take all feedback seriously and will work with you to address any legitimate concerns.
Quality concerns reported within the refund period may result in a full or partial refund, course access extension, or alternative course placement, depending on the specific circumstances.
If you are not satisfied with the resolution of your refund request, you may request a review by our management team. We are committed to fair and transparent resolution of all disputes.
For disputes that cannot be resolved through direct communication, we may engage in mediation or other alternative dispute resolution methods as appropriate.
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically to stay informed about our refund and return procedures.
If we make material changes to this policy, we will notify enrolled students via email and post a prominent notice on our website. Your continued use of our services after policy changes indicates your acceptance of the updated terms.
If you have any questions about this Return Policy or need assistance with a refund request, please contact us:
Address: 3 E 28th St, New York, NY 10016
Phone: +1 212 967 7777
Email: support@waxchspot.world
Business Hours: Monday - Friday: 9:00 AM - 6:00 PM EST
Our customer support team is available to assist you with refund requests, answer questions about our policies, and help ensure your satisfaction with our 3D modeling courses.